Moving From

We understand that may not be right for everyone, so here's a little more info on how to safely move your podcast.

Success Team avatar
Written by Success Team
Updated over a week ago

We try to make the best it can be, so before you decide to leave us, make sure you message us with some feedback on why you've made this decision so we can use your comments to improve! If you would still like to leave us follow this process through.

Note: If your account has already deactivated due to lack of payment, you will not be able to access this information. Please make sure you do this process before your next billing date or the end of your trial.

Moving Your Podcast

If you have a podcast set up, you'll need your RSS Feed to be able to move across. You can find your RSS Feed in your Share & Publish section. Just copy that link, and paste it into your new hosting platform. This should carry all your details across. 

If your new hosting platform doesn't offer an import option like this, you'll have to manually move your episodes across. Click the three dots next to your episode, then Download, to download your audio files, then just re-upload these to your new host.

Deactivating Your Account

Once you've moved everything safely across, you can go about deactivating your account.

Click your name in the top right, then Account Settings.

Once in this section, click the Manage Subscription button.

In this window, click on the box with your plan in it. In this example, the box with Starter (EUR) in it.

Then click Cancel Subscription on this next window.

Finally, select the main reason you are leaving us, just to let us know! You can type more in the type box if you like, then just click Confirm Cancellation.

Your account will then be scheduled for cancellation and will automatically cancel on your next billing date.

Note about 301 Redirect: If you are in need of a redirect on your feed, you will need to message us to set this up. Our redirects stay in place for 7 days.

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