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Frequently Asked Questions
Frequently Asked Questions

Get answers FAST with our simple FAQs!

Success Team avatar
Written by Success Team
Updated over a week ago

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Can I use Music in my podcast?

Currently, there is no license that properly covers using copyrighted music in podcasts so we recommend avoiding it and using royalty free music instead.

General Account Queries

How do I upload an episode?

You can upload MP3 or M4A files to, either through clicking and dragging them to your account, or through clicking the Upload Episode button at the top.

Who owns the content I upload?

You do! Anything you upload to our platform is your content. For more, refer to our Terms of Service.

Where do I find my RSS Feed?

Your RSS Feed can be found in the Share & Publish tab of your account.

What size does my artwork need to be?

1500x1500 and in a JPEG or PNG format. This includes any separate Episode Artwork too.

Where do I find the statistics for my podcast?

You can find your podcast download numbers in your Analytics tab on your account. You can find episode specific analytics by clicking the Episode Analytics button next to the episode you want, (It looks like a little graph!).

How do I cancel my account?

While we really don't want to see you go, we understand that might not be right for everyone. If you want to cancel your account, head to your name in the top right, then Account Settings.
Click Manage Subscription, then click that box with your plan name in it in the new window. Finally click Cancel Subscription in here and we always appreciate it if you can leave a reason for your cancellation.


What payment methods do you accept?
We accept debit card, credit card, and PayPal. Cards accepted are Visa, Mastercard, Discover, and Amex.

How long is my free trial?
Your free trial will be 14 days long. To start your trial you need to enter your billing details. You won't be charged during your trial and you can cancel at any time. 

What is the normal account pricing?

Pricing can be found on our main website:

Is Pricing per "show" or per "episode"?

A podcast is the show as a whole. So our pricing is for your whole Podcast show, not per episode. You get Unlimited episodes within your subscription. So don't panic!

What happens at the end of my trial?

At the end of your 14 day trial you'll be charged automatically. If you cancel during your trial you won't be charged and your account will become inactive and will be archived for 60 days. After this time it will be deleted.

What if I don't have a podcast on my account?

If you have no podcasts on your account by the time your next billing period rolls around but you haven't cancelled your account, you will still be charged for the account upkeep, so make sure you cancel!

What happens if my payment method fails?

If your payment fails, don't panic! Our system will automatically try again in a few days time. If it rejects on multiple occasions, your account will be made inactive and archived. If you reactivate within 60 days everything will be restored. After this time it will be deleted.


How long does Distribution take?

If you've submitted your podcast for Distribution to Apple Podcasts, Spotify, etc. it can take a little while for places to approve your podcast. Sometimes up to a whole week! If you'd like an update on things, feel free to message us.

I don't use to host. Can I still use your Submissions service?

No, I'm afraid our Submissions service is for users only.

Pop those links into the appropriate fields in your Share & Publish section of your account. This will make them appear on the Subscribe drop down list on your Podcast Page.

I received an error message. What can I do?

We will always message you if something goes wrong when we're submitting your podcast. This message will include information on how to proceed. Sometimes we may need you, as the original owner of the content, to make some changes yourself before we can continue.

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