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Podcasts

Apple have recently updated their categories, how does this affect me?

If you are hosted with Podcast.co we have already moved you (if applicable) to one of Apple's new categories. You can check which category your podcast is now under in the Podcast.co App under Settings. Now is a good time to review your category as on that's more fitting for your show may be available.
You can read more about the category changes on our blog

General Account Queries

How do I upload an episode?

You can upload MP3 or M4A files to Podcast.co, either through clicking and dragging them to your account, or through clicking the Upload Episode button at the top.

Who owns the content I upload?

You do! Anything you upload to our platform is your content. For more, refer to our Terms of Service.

Where do I find my RSS Feed?

Your RSS Feed can be found in the Share & Publish tab of your account.

What size does my artwork need to be?

Ideally, 1400x1400 and in a JPEG or PNG format. This includes any separate Episode Artwork too.

Where do I find the statistics for my podcast?

You can find your podcast download numbers in your Analytics tab on your account. You can find episode specific analytics by clicking the Episode Analytics button next to the episode you want, (It looks like a little graph!).

How do I cancel my account?

While we really don't want to see you go, we understand that Podcast.co might not be right for everyone. If you want to cancel your account, simply remove the podcasts from your account so it's empty. This will make sure your account gets Archived properly. Our system will hold this account information for 60 days, after which it will be deleted. 

Billing

What payment methods do you accept?
We accept debit card, credit card, and PayPal. Cards accepted are Visa, Mastercard, Discover, and Amex.

How long is my free trial?
Your free trial will be 14 days long and you don't have to insert any billing information for this.

What is the normal account pricing?

Pricing can be found on our main website: https://podcast.co/pricing

Is Pricing per "show" or per "episode"?

A podcast is the show as a whole. So our pricing is for your whole Podcast show, not per episode. You get Unlimited episodes within your subscription. So don't panic!

What happens at the end of my trial?

At the end of your 14 day trial, if you've entered your billing information, you'll be charged automatically. If you haven't entered any billing information, your account will become inactive and will be archived for 60 days. After this time it will be deleted.

What if I don't have a podcast on my account?

If you have no podcasts on your account by the time your next billing period rolls around, as long as you haven't added your billing details, your account will be made inactive and archived for 60 days. After this time it will be deleted.

What happens if my payment method fails?

If your payment fails, don't panic! Our system will automatically try again in a few days time. If it rejects on multiple occasions, your account will be made inactive and archived. If you reactivate within 60 days everything will be restored. After this time it will be deleted.

Submissions

How long does Distribution take?

If you've submitted your podcast for Distribution to Apple Podcasts, Spotify, etc. it can take a little while for places to approve your podcast. Sometimes up to a whole week! If you'd like an update on things, feel free to message us.

I don't use Podcast.co to host. Can I still use your Submissions service?

No, I'm afraid our Submissions service is for Podcast.co users only.

I have my links to my podcast. Now what?

Pop those links into the appropriate fields in your Share & Publish section of your account. This will make them appear on the Subscribe drop down list on your Podcast Page.

I received an error message. What can I do?

We will always message you if something goes wrong when we're submitting your podcast. This message will include information on how to proceed. Sometimes we may need you, as the original owner of the content, to make some changes yourself before we can continue.

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